Valley Transportation and Logistic Inc. d.b.a. Roscoe Property Services ("Roscoe," "we," "us," or "our") is a veteran-owned junk hauling, trailer rental, and light demolition company serving Merced and Stanislaus Counties, California. We are committed to protecting your privacy and giving you a safe online and customer experience. This Privacy Policy explains how we collect, use, and share information when you visit RoscoeHauling.com, call or text us, or request our Services.
1. Definitions
- "Data" includes both Non-Personal Information and Personally Identifiable Information.
- "Non-Personal Information" is any information that is not Personally Identifiable Information, including Personally Identifiable Information that has been anonymized.
- "Personal Information," "Personally Identifiable Information," "PII," or "Personal Data" has the meaning set forth in the applicable data privacy laws for your jurisdiction. It generally includes information such as your name, address, phone number, email address, service address, IP address, and payment details.
- "Roscoe," "we," "us," and "our" refer to Valley Transportation and Logistic Inc. d.b.a. Roscoe Property Services.
- "Site" refers to our website at RoscoeHauling.com and any related pages, forms, or online services we operate.
- "Services" means our junk hauling, trailer rental, light demolition, cleanouts, and related property services.
- "You" and "your" refer to the individual or entity visiting the Site or requesting Services.
2. Information We Collect and Consent
You do not have to provide Personal Information to browse the public pages of the Site. To request a quote, book a job, or use our Services, you may need to provide Personal Information.
A. Personal Data You Provide
We collect Personal Data when you:
- Request a quote or book a job by phone, text, email, or web form;
- Rent a trailer or sign a rental agreement;
- Pay for Services;
- Communicate with us via phone, text, email, or social media;
- Apply for employment; or
- Submit a review, testimonial, or referral.
This may include:
- Identifiers such as your name, service address, mailing address, phone number, email address, and driver's license or ID (for trailer rentals);
- Payment information (processed securely through a third-party payment processor — we do not store full card numbers);
- Photos or descriptions of the items or areas being serviced;
- Employment and background information if you apply to work with us;
- Any other information you choose to share with us.
By providing your Personal Data, you agree to our collection and use of that information as described in this Privacy Policy. If you provide information about another person, you represent that you have the authority to do so.
B. Information We Collect Automatically
When you visit the Site or interact with our online Services, we may automatically collect:
- System Information: browser type, operating system, and device identifiers.
- IP Address and ISP: your IP address and internet service provider or mobile carrier.
- Browsing Information: the pages you view on the Site, the site you came from, and how you interact with our pages.
- Location: approximate location based on your IP or, if enabled, more precise location from your device.
- Site Usage: access times, session length, and general usage patterns.
3. Cookies and Similar Technologies
Our Site may use cookies and similar technologies to recognize you when you return, remember your preferences, understand how the Site is used, and support marketing. We do not store unencrypted Personal Data in cookies.
We generally use four types of cookies:
- Strictly necessary cookies — required for basic Site functionality.
- Functional cookies — remember your preferences and choices.
- Advertising cookies — help us show relevant ads and measure their effectiveness.
- Analytics cookies — help us understand how the Site is used so we can improve it.
Most browsers let you refuse or delete cookies. If you disable cookies, some parts of the Site may not work as intended. You can also opt out of personalized advertising through the Network Advertising Initiative (networkadvertising.org/choices) and the Digital Advertising Alliance (aboutads.info/choices).
4. How We Use and Share Your Personal Data
We may use your Personal Data to:
- Respond to quote requests, schedule jobs, and provide our Services;
- Process payments and issue receipts or invoices;
- Verify identity and eligibility for trailer rentals;
- Communicate with you about your job, appointment, or rental;
- Send you texts, emails, or mail about promotions, seasonal offers, or updates you may be interested in (you can opt out at any time);
- Improve our Site, Services, and customer experience;
- Comply with law, respond to lawful requests, enforce our agreements, and protect our rights, property, and safety and that of others;
- Prevent fraud and secure our operations.
We do not sell your Personal Information. We do not share, sell, or transfer your mobile phone number or SMS consent information to third parties for marketing or promotional purposes. We may share your Personal Data with:
- Service providers who help us operate the business (for example, payment processors, scheduling tools, hosting providers, marketing platforms, and background check providers for rentals or hiring);
- Referral partners if you request Services outside our service area or scope, so they can help fulfill your request;
- Legal, tax, or professional advisors when reasonably necessary;
- Authorities or third parties when required by law, subpoena, or court order, or to protect our rights, property, or safety;
- A successor entity in connection with a sale, merger, or transfer of all or part of our business.
5. Retention and Storage
We keep your Personal Data only as long as needed to provide the Services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods depend on the type and sensitivity of the information and applicable legal requirements.
6. Security
We use commercially reasonable physical, technical, and administrative safeguards to protect your Personal Data. Payment information submitted through our Site is transmitted using industry-standard encryption. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Do Not Track
Some browsers offer a "Do Not Track" signal. Our Site does not currently respond to Do Not Track signals, but you can control cookies and advertising preferences through your browser and device settings as described above.
8. Communications by Email, Text, and Social Media
Email, SMS, and social media messages are not fully secure. Please do not send sensitive information (such as full payment card numbers or government IDs) to us through those channels. If you receive marketing texts or emails from us, you can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly.
9. Links to Other Sites
The Site may contain links to third-party websites. We are not responsible for the content, practices, or privacy policies of those sites. Please review their terms and privacy policies before providing them information.
10. Age of Consent
Our Site and Services are intended for adults 18 years of age or older. We do not knowingly collect Personal Data from children under 13, and we comply with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us Personal Data, please contact us and we will delete it.
11. CAN-SPAM Compliance
We comply with the federal CAN-SPAM Act. You can opt out of receiving marketing emails from us at any time using the unsubscribe link in the email or by contacting us at Office@RoscoeHauling.com.
12. California Privacy Rights
Because Roscoe is based in California and primarily serves California residents, this section applies to you. Under California law, including Section 1798.83 of the California Civil Code and the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), California residents have specific rights regarding their Personal Information.
A. Your Rights
- Right to Know / Access: request the categories and specific pieces of Personal Information we have collected about you, the sources, the business purpose, and the categories of third parties with whom we shared it.
- Right to Correct: request that we correct inaccurate Personal Information.
- Right to Delete: request that we delete Personal Information we collected from you, subject to legal exceptions.
- Right to Opt Out of Sale or Sharing: as noted above, we do not sell your Personal Information. If our practices change, you will have the right to opt out.
- Right to Data Portability: request a copy of your information in a portable format.
- Right to Non-Discrimination: we will not deny you Services, charge different prices, or provide a lesser quality of Service because you exercised your privacy rights.
B. How to Exercise Your Rights
To submit a request, contact us using the information in Section 16. We will verify your identity before responding — typically by matching information you provide against information we already have. You may use an authorized agent, in which case we may request written authorization.
C. Response Times
We will confirm receipt of your request within 10 business days and respond within 45 days when possible. If we need more time, we will let you know.
13. Nevada Privacy Rights
Nevada residents have the right to opt out of the sale of certain Personal Information under Nevada SB 220. We do not sell Personal Information as defined by Nevada law. If our practices change, Nevada residents may submit an opt-out request using the contact information below.
14. SMS/Text Messaging Consent
By providing your mobile phone number to Valley Transportation and Logistic Inc. d.b.a. Roscoe Property Services — including through a web form, by texting a keyword to 209.633.6999, by giving verbal or written consent on a call or in a rental/service agreement, or through any other opt-in method we offer — you expressly consent to receive SMS/text messages from us at that number. These messages may include appointment confirmations, scheduling reminders, quote follow-ups, seasonal offers, billing reminders, and other service-related updates.
Message frequency varies. Message and data rates may apply according to your wireless carrier plan. To stop receiving text messages, reply STOP to any message. For help, reply HELP or contact us at 209.633.6999 or Office@RoscoeHauling.com.
Consent to receive text messages is not a condition of purchase. We will not share, sell, or transfer your mobile phone number or SMS consent information to third parties for marketing or promotional purposes.
15. Amendments
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Changes are not retroactive. Please review this page periodically for the latest information.
16. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: